Punching In: The Unauthorized Adventures of a Front-Line Employee
25 02 2008A form of participant observation. Alex Frankel has written a new book, Punching In: The Unauthorized Adventures of a Front-Line Employee, which focuses on his experiences of working in ‘front line’ positions with a range of companies including: UPS, Starbucks, Gap and Apple.
Tagged: Ethnography, Technology and user research
