Get Closer to Your Customers

I’m Richard Linington, I am a design / user researcher with a focus on helping companies and organisations understand the needs of people who use their products or services.  This helps clients to create new (or enhance existing) products and services which are going to be used by people.  

I’ve been carrying out a mix of strategic design / user research since 1999 working for and with a range of companies including Government Digital Service, the Design Council, Innovate UK,  Doblin and Mormedi.  I am lucky I get to work on some really interesting and challenging projects including prototyping healthcare services through to exploring the world of tea drinking and identifying opportunities for innovation for caring for older adults.

If you are seeking an “extra pair of hands” to help carry out user research and advice from a customer experience perspective on strategic innovation projects please feel free to have a look at my company website at Experience Research and Consulting or give me a call on +44 (0) 7866 742628