User Research

Richard Linington enjoys working with companies and organisations who design or deliver experiences, products and services. Richard has two roles at Planning Solutions Consulting.

He carries out ethnographic user experience research / design research to understand the complexity of everyday life to help identify new product & service opportunities.

By applying robust research techniques from the social sciences, and in particular anthropology, he identifies user needs, build models of the everyday life experiences of people and help to create useful, usable, differentiated and desirable experiences. Richard often works in multi-disciplinary project teams. The research is usable and tells compelling stories.

Carrying out user research he works with a range of clients from the Design Council through to Kodak and WRAP.

Richard’s other role is working with museums, heritage centres, visitor attractions, country parks, accommodation providers and destination management organisations to help create engaging visitor experiences and customer experiences. Clients include the Forestry Commission, Natural England, the Lancashire Wildlife Trust, Sunderland City Council, Kent County Council, Tourism South East and Cumbria Tourism.

Richard is available to carry out research on a project / freelance basis.

Please visit Richard's website: www.experienceresearch.com